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In Command and Out of Control

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Written 7/1/16

By David Rhodes 

There comes a time in your career as you move up in rank that you can no longer do everything yourself. As you move up in rank, you reach a certain point in your career when you can no longer do everything yourself. Many of our best firefighters have promoted up only to crash and burn after a short while. They become miserable in their new position. This uncomfortable transition works against the grain of our go-getters and doers. These outstanding members are respected and very successful based on their ability to work a saw; force a door; read a situation; and know where to go, what to do, and how to do it. In the company officer ranks, there is still enough hands-on work and limited demands on time that people can still do most things themselves. They often do some delegating, but the scope is so small within the station that both approaches can yield results, and to the outside the end result is all that is often looked at.

Increasing Responsibilities

When you make the move to battalion chief, things change and your responsibilities, tasks, and time become more of a balancing act. The higher in any organization you go, the more removed you are from the sharp end of the organization work (delivering service on the streets to the citizens), but there are more issues and tasks that you are responsible for. Many great firefighters and company officers are successful based on their ability to do things well and, when faced with an increased responsibility, tend to work longer hours and work harder to make sure they accomplish all the things they are tasked with. Most of us consider ourselves hands-on people and often fall into the trap of thinking it will take too long to show someone how to do something so we just do it ourselves.

This do-it-yourself approach most often ends in disaster. At first, you work hard to keep up with all the due dates, goals, and deadlines. Soon, you lose track of several tasks and time and you miss a deadline. Some look at you shocked at your lack of attention to detail. You have never been a slacker before. Your reputation carries the day, and this oversight is overlooked for now. Soon after, it happens again; you overcommit and fail to meet an expectation. Your bosses start to see a new you. Your members start to question if you can really do all things you used to do. You are in a tailspin, finishing a little of each task but never completing anything. You are working longer, harder than ever, and you begin to blame it on the promotion.

You are now at a level in the organization where you can no longer do things yourself. Now your focus has to be on establishing intent, building teams, delegating, and serving more as a project manager than a hands-on doer. You can look at it the same way as an incident. If you are the incident commander, you can’t be expected to drive all the trucks, make all the hookups, stretch all the lines, and search all the compartments of the building on fire. This is not to say you are not working. Managing projects, assembling information, conducting briefings, making plans, and communicating intent are all work. Just like a coach, you are not playing the game but you are calling the plays. You need assistants who specialize in training others on certain functions and those who complete components of the overall objective. This is a tough time in your career and a very hard lesson to learn for us Type A overachievers, because no one can do it as good as we can!

Accepting 70 Percent from Many

Assume that if you did something yourself, it would be done 100 percent right (in your mind, anyway). In many cases, you have to learn to accept 70 percent of what you would do to get momentum and results (finishing the project). Suppose you are tasked with writing a policy that would take a couple weeks of research and a day or two of writing and editing. At the end of two and half weeks, you would have 100 percent of what you wanted. But you would not have accomplished anything else.

You delegate the intent of the policy and the task to a person with expertise in the subject, and this person submits a draft policy to you. You spend one hour reviewing it and making changes that you feel finish the policy. You have just accomplished the task with a couple of quick conversations, choosing the right person for the job and doing a little cleanup. You can manage 10 or 15 things using this method vs. doing the one project yourself. Seventy percent doesn’t sound that great on the surface, but if you are only capable of 100 percent on one project in a given time and you accept 70 percent from 10 people on 10 different projects in the same timeframe, you can complete and accomplish what was going to be lost, forgotten, and missed. If you were a coach and one of your players was batting .700 in baseball, you would have the most productive hitter in the game!

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