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by Karl Seger, Ph.D.
Energy theft is more common than most think. It costs consumers billions of dollars every year in the United States alone. In his new book Karl Seger explains how a utility can establish a revenue protection program or evaluate and improve an existing one. This how-to book includes a number of appendices with sample web pages, investigative reports, and more. He outlines a program to help identify customer fraud and billing errors. Seger's advice applies to those associated with both large and small utilities.
Features & benefits
- Learn how to establish a revenue protection program.
- Learn how to conduct a theft or fraud investigation
- Learn how to recover lost revenues
- Suitable for meter shop supervisors, customer service managers, utility investigators, and security personnel
239 pages/Hardcover/6 x 9 inches/2005
ISBN10 1-59370-039-3
Description
by Karl Seger, Ph.D.
Energy theft is more common than most think. It costs consumers billions of dollars every year in the United States alone. In his new book Karl Seger explains how a utility can establish a revenue protection program or evaluate and improve an existing one. This how-to book includes a number of appendices with sample web pages, investigative reports, and more. He outlines a program to help identify customer fraud and billing errors. Seger's advice applies to those associated with both large and small utilities.
Features & benefits
- Learn how to establish a revenue protection program.
- Learn how to conduct a theft or fraud investigation
- Learn how to recover lost revenues
- Suitable for meter shop supervisors, customer service managers, utility investigators, and security personnel
239 pages/Hardcover/6 x 9 inches/2005
ISBN10 1-59370-039-3
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