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| Customers: |
| Please see our new shipping rates on the Order Details page. International customers may choose to purchase through their local representative. |
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| | | | | | | | Order Details |  | Thank you for shopping at the PennWell Bookstore, where ordering is always fast and secure. We appreciate your business and hope you enjoy a pleasant shopping experience. If you experience any problems, please don't hesitate to contact us at 1.800.752.9764 or e-mail sales@pennwell.com
1. To add a book, CD, video, or other item to your shopping basket, click the ORDER button associated with that product.
2. You will be presented with your current shopping basket and will have the opportunity to alter your order, continue shopping, or place the order.
3. When you've completed your shopping, click the SHOPPING CART button in the top-left portion of your screen and PLACE YOUR ORDER.
If you would like, PennWell will send you an optional order confirmation via e-mail. Please select this option on your order form if you would like to receive an emailed receipt. Also, if you would like, an account can be created for you once you have placed your first order. This provides you the convenience of not having to re-enter all the information when you order again. If you would like to be added to our printed catalog mailings, please indicate this on your order form as well.
All shipping is done in terms of Business Days.
Please allow 7--10 days for standard orders.
Ground shipping is not available outside the United States.
Shipping Charges
Note: Each item in a set counts separately.
Domestic Rates
- Ground* (1-6 days)
- $4 base plus $2 per item
- (i.e. one item = $6, two items = $8)
- Fire Engineering's Handbook = $8 per item
- Well Test Design & Analysis = $8 per item
- Wireline Formation Testing & Well Deliverability = $8 per item
- Priority (2 Days**)
- $13 base plus $3 per item***
- (i.e. one item = $16, two items = $19)
- Fire Engineering's Handbook = $26 per item
- Well Test Design & Analysis = $26 per item
- Wireline Formation Testing & Well Deliverability = $26 per item
- Overnight (1 Day*)
- $18 base plus $4 per item***
- (i.e. one item = $22, two items = $26)
- Fire Engineering's Handbook = $36 per item
- Well Test Design & Analysis = $36 per item
- Wireline Formation Testing & Well Deliverability = $36 per item
* Ground shipping is not available outside the United States.
** Order must be placed by 1 p.m. Central Time.
***Saturday delivery where available will be an additional $25.00.
Canada & Mexico Rates
- FedEx International Priority (1-2) days
- $20 base plus $4 per item
- (i.e. one item = $24, two items = $28)
All Other International Rates
- FedEx International** (1-5) days
- $30 base plus $6 per item
- (i.e. one item = $36, two items = $42)
Import fees may apply.
Packages to Africa, Russia, and Saudi Arabia will be shipped FedEx International Economy (4-5 Business days)and all others will ship FedEx International Priority (1-2 business days)
Return Policy - Customers other than booksellers enjoy a 15-day no-risk examination period
for all printed PennWell books, maps, and charts. If you are not 100% satisfied with
any of these products, you may return them for a full refund provided 1) you obtain a return authorization number by calling 1.800.752.9768 or +1.918.831.9421. The return authorization must appear on or near the shipping label or shipment will be refused and returned at your expense. 2) the product is in like-new,
resalable condition, 3) a copy of the invoice or packing slip accompanies the returned
product, 4) the product is received or the appropriate office is notified of your return shipment
within 30 days of the invoice date, 5) the product is not in electronic format. Please re-package
products with care to ensure against damage and ship via any carrier which can provide a proof
of delivery (UPS, FedEx, RPS, etc.) using the convenient label provided on the packing slip.
Maps, Atlases, Directories – Due to the nature of this product, no refunds or returns will be given for print, CD, or downloadable maps, atlases, and directories.
Video/Software – All diskettes and CD ROM products in this catalog are for use with IBM or compatible personal computers unless noted. All data diskettes are in Microsoft Excel v. 5.0 or Lotus 123 v. 2.0 unless otherwise indicated. Purchasers must have their own copy of Excel or Lotus 123 to use these diskettes. Software prices are for a single user workstation license. Call for multiple users license prices. Due to the nature of the product, no returns can be accepted.
Please indicate which format and broadcast system you prefer. PennWell can provide programs compatible with most broadcast systems. Some videos are available for rental. Call for details.
Payment Terms – All orders are subject to acceptance by the Publisher. Credit orders from new customers and accounts in good standing may be accepted based on 30-day payment terms. All orders must be made in U.S. dollars by a check or money order drawn against a U.S. bank.
Taxes – Local tax will be added to orders from customers in the following states: AL, CA, CO, GA, IL, MD, MO, NJ, NY, OH, OK, PA, TX, VA, and WA. Tax is automatically calculated on orders for customers in CN, IL, MD, NJ, PA, and VA. All sales are presumed to be subject to tax unless a properly completed exemption form has been provided.
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