Thank you for shopping at the PennWell Books online store, where ordering is always fast and secure. We appreciate your business and hope you enjoy a pleasant shopping experience. If you experience any problems, please don't hesitate to contact us at 1.800.752.9764 or e-mail sales@pennwell.com.

 Important information when placing orders:

• We do not ship to PO boxes.  Please provide a physical address for shipping.

• All shipping is done in terms of Business Days.  Business days are defined as Monday - Friday (excluding holidays).

• Orders with Ground shipping selected may take up to 2 business days to process and ship from our warehouse. 

• Orders with Overnight or 2nd Day shipping selected must be placed by 1 p.m. Central Time Monday - Friday to be shipped the same business day.  Any orders placed after 1 p.m. or on weekends will ship the following business day.

• PennWell Books online store will only quote shipping and accept orders containing items that total 150 lbs or less.  Customers will need to call 1-800-752-9764 to place an order and obtain a shipping quote for any orders exceeding 150 lbs.
  

• Delays in delivery can occur due to inclement weather which is beyond our control.  Thank you for your patience and understanding during these rare instances.

Shipping Charges:

•  Rate Calculation - Rates are calculated by weight and ship-to location.  To get a rate quote add items to your shopping bag and view your cart.  Inside your cart select the Estimate Shipping and Tax link, fill in the Country, State, and Zip, then click the Estimate Shipping and Tax Button.  Shipping rates calculated and charged by the PennWell Books online store do not include duties, taxes or other fees associated with international shipments.  The receiver/ purchaser is responsible to pay all import duties, taxes and fees associated with the shipment.
  

Delivery options and transit times within the United States:

• Ground (1-6 business day) * Ground shipping is not available in some locations outside the Contiguous United States*
  
• 2nd Day (2 business days)
• Standard Overnight (1 business day, delivery by 3 p.m. to most addresses, and by 4:30 p.m. to rural areas.)
• Priority Overnight (1 business day, delivery by 10:30 a.m. to most U.S. addresses, delivery by 5 p.m. to remote areas.)

International delivery options and transit times outside the United States: 

• International Economy (Delivery in 4 to 6 business days)
  
• International Priority (Delivery in 1 to 3 business days)
  

(Transit times do not consider customs or broker delays that can occur when being exported from the United States or imported into the delivery Country.)

Return Policy - Customers other than Resellers enjoy a 15-day no-risk examination period for all printed PennWell books. If you are not 100% satisfied with any of these products, you may return them for a full refund provided:

1. You obtain a return authorization number by calling 1.800.752.9764 or +1.918.831.9421. The return authorization must appear on or near the shipping label or the shipment will be refused and returned at your expense.
2. The product is in like-new, resalable condition.
3. A copy of the invoice or packing slip accompanies the returned product.
4. The product is received or the appropriate office is notified of your return shipment within 30 days of the invoice date.
5. The product is not in electronic format.

Please re-package products with care to ensure against damage and ship via any carrier which can provide a proof of delivery (UPS, FedEx, RPS, etc.) using the convenient label provided on the packing slip. Customer pays freight. Bookstores: Please contact your representative for details on return policies.

Maps, Atlases, Directories –- Due to the nature of this product, no refunds or returns will be given for print, CD, or downloadable maps, atlases, and directories. 

Video/Software –- All diskettes and CD ROM products in this catalog are for use with IBM or compatible personal computers unless noted. All data diskettes are in Microsoft Excel v. 5.0 or Lotus 123 v. 2.0 unless otherwise indicated. Purchasers must have their own copy of Excel or Lotus 123 to use these diskettes. Software prices are for a single user workstation license. Call for multiple users license prices. Due to the nature of the product, no returns can be accepted. Please indicate which format and broadcast system you prefer. PennWell can provide programs compatible with most broadcast systems.

Payment Terms -– All orders are subject to acceptance by the Publisher. Credit orders from new customers and accounts in good standing may be accepted based on 30-day payment terms. All orders must be made in U.S. dollars by a check or money order drawn against a U.S. bank. PennWell is not responsible for any errors or omissions on its online store. Prices and shipping charges are subject to change without notice.

Taxes –- Local tax will be added to orders from customers in the following states:  AL, AZ, CA, CO, GA, IL, KS, MA, MD, MO, NE, NJ, NY, OH, OK, PA, TX, UT, VA, WA, and WY.  All sales are presumed to be subject to tax unless a properly completed exemption form has been provided.