Thank you for shopping at the PennWell Books online store, where ordering is always fast and secure. We appreciate your business and hope you enjoy a pleasant shopping experience. If you experience any problems, please don't hesitate to contact us at 1.800.752.9764 or e-mail email@example.com.
Important information when placing orders:
Delivery options and transit times within the United States:
International delivery options and transit times outside the United States:
(Transit times do not consider customs or broker delays that can occur when being exported from the United States or imported into the delivery Country.)
Return Policy - Customers other than Resellers enjoy a 15-day no-risk examination period for all printed PennWell books. If you are not 100% satisfied with any of these products, you may return them for a full refund provided:
Please re-package products with care to ensure against damage and ship via any carrier which can provide a proof of delivery (UPS, FedEx, RPS, etc.) using the convenient label provided on the packing slip.
Maps, Atlases, Directories - Due to the nature of this product, no refunds or returns will be given for print, CD, or downloadable maps, atlases, and directories.
Video/Software - All diskettes and CD ROM products in this catalog are for use with IBM or compatible personal computers unless noted. All data diskettes are in Microsoft Excel v. 5.0 or Lotus 123 v. 2.0 unless otherwise indicated. Purchasers must have their own copy of Excel or Lotus 123 to use these diskettes. Software prices are for a single user workstation license. Call for multiple users license prices. Due to the nature of the product, no returns can be accepted. Please indicate which format and broadcast system you prefer. PennWell can provide programs compatible with most broadcast systems.
Payment Terms - All orders are subject to acceptance by the Publisher. Credit orders from new customers and accounts in good standing may be accepted based on 30-day payment terms. All orders must be made in U.S. dollars by a check or money order drawn against a U.S. bank.
Taxes - Local tax will be added to orders from customers in the following states: AL, AZ, CA, CO, GA, IL, KS, MA, MD, MO, NE, NJ, NY, OH, OK, PA, TX, UT, VA, WA, and WY. All sales are presumed to be subject to tax unless a properly completed exemption form has been provided.