We live in an age of dynamic revolution in business, the environment, and society. A never-ending stream of new regulations, new technologies, and heightened expectations are changing the business climate for all service providers. That is why this book is founded on the understanding that the scaffold on which successful water and wastewater utilities thrive has three legs:

• Leadership, especially interpersonal relationships and communication skills
• Management, especially planning and control skills
• Continuous growth and renewal of core knowledge and skills, especially customer centered business skills and infrastructure asset management

Roger J. Dolan P.E., DEE, T. Duncan Rose, Robert A. Baker, P.E., and Michael J. Barnes, P.E., encourage young water quality professionals to embark upon a career of challenges and responsibilities in utility management. This book is designed to help transform the specialist into a leader, and is the ideal textbook for the student or young professional studying to become a utility manager. Gain a foundation of knowledge and an array of experience-based opinions in preparation of a successful management career.

Hardcover/288 pages/2003
ISBN 1-57278-185-8
Short discount only.