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In Step Up and Stand Out, dynamic speaker and bestselling author Frank Viscuso discusses ways that individuals and teams can step up, stand out, and provide the best service possible. This 2.5-hour seminar offers internal and external customer service tips and features content from Deputy Chief Viscuso’s popular leadership and team building seminars. Viscuso also shares real stories from throughout the United States fire service that serve as examples of exceptional customer service.
This highly entertaining and educational DVD should be part of every leader’s personal library. Step Up and Stand Out will inspire and empower viewers with the realization that you are never too small to make a difference.
2 Hours 26 Minutes/DVD/March 2016
Posted by Paul Urbano on 4th Jun 2016
Not everyone has the opportunity to attend Chief Viscuso's seminars in person, but anyone can buy this DVD and still gain a ton of leadership insight! Don't bring popcorn, bring a notepad, it's worth it!