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Step Up and Lead

$71.00 $49.00
(You save $22.00)

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SKU:
9781593703080
Weight:
1.50 LBS
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Product Description

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by Frank Viscuso, Deputy Chief, Kearny (NJ) Fire Department

“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” - Vincent Dunn, Deputy Chief (Ret.), FDNY

In Step Up and Lead, Frank ViscusoŒŒ‹—author, speaker, and career deputy chiefŒŒ‹—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.

Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!

Contents:

  • Foreword by Vincent Dunn
  • Acknowledgments
  • A leader of one
  • Leadership traits
  • Leadership skills
  • Customer service
  • Call to action
  • Index

Features and Benefits:

  • Utilize the talents, skills & abilities of others
  • Effectively delegate tasks
  • Deal with subordinate problems
  • Critique others
  • Prevent freelancing
  • Create a mentorship program
  • Improve workplace morale
  • Provide praise and recognition
  • Conduct effective meetings
  • Tackle administrative tasks
  • Create programs
  • Communicate and present
  • Lead on the fireground
  • Set and achieve goals
  • Provide exceptional customer service
  • Make high pressure decisions
  • Gain a competitive advantage with promotions

286 Pages/Hardcover/6x9/2013
ISBN10 1-59370-308-2

Product Reviews

  1. One of the Best 5 Star Review

    Posted by on 12th Feb 2016

    "Step up and Lead" by Frank Viscuso needs to be on every Officer or aspiring officers bookshelf. Frank has put together and extremely readable narrative that lays out who are leaders, what traits to look for in leaders, skills that leaders need, and what costumer service really looks like. He has a great perspective of being and having been one of those leaders we all aspire to be. He has not stopped learning and clearly the reads want to continue to learn. Even if you don't find something new when you read this book the first time, read it again, you missed something.

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