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Customers:
Please see our new shipping rates on the Order Details page. International customers may choose to purchase through their local representative.
 
 
 
FAQ
FAQ

Shipping Charges

Note: Each item in a set counts separately. Ground shipping is not available outside the United States.

Domestic Rates

Ground* (1-6 days)
$4 base plus $2 per item
(i.e. one item = $6, two items = $8)
Fire Engineering's Handbook = $8 per item
Well Test Design & Analysis = $8 per item
Wireline Formation Testing & Well Deliverability = $8 per item
Priority (2 Days**)
$13 base plus $3 per item***
(i.e. one item = $16, two items = $19)
Fire Engineering's Handbook = $26 per item
Well Test Design & Analysis = $26 per item
Wireline Formation Testing & Well Deliverability = $26 per item
Overnight (1 Day**)
$18 base plus $4 per item***
(i.e. one item = $22, two items = $26)
Fire Engineering's Handbook = $36 per item
Well Test Design & Analysis = $36 per item
Wireline Formation Testing & Well Deliverability = $36 per item
* Ground shipping is not available outside the United States.** Order must be placed by 1 p.m. Central Time. ***Saturday delivery where available will be an additional $25.00.

Canada & Mexico Rates

FedEx International Priority (1-2) days
$20 base plus $4 per item
(i.e. one item = $24, two items = $28)

All Other International Rates

FedEx International** (1-5) days
$30 base plus $6 per item
(i.e. one item = $36, two items = $42)
Import fees may apply.

Packages to Africa, Russia, and Saudi Arabia will be shipped FedEx International Economy (4-5 Business days) and all others will ship FedEx International Priority (1-2 business days)

How can I save on international shipping? International customers may wish to order from a distributor in their area. Click here for further information on international distributors.

How can I get a print copy of your catalog? Just send an e-mail to sales@pennwell.com and tell us what catalog you’re interested in – energy, fire, or dental.

I have a great idea for a book. Who do I talk to? Send an e-mail with a synopsis of your book and contact information to our editors at BookProposal@pennwell.com. An editor will be in touch with you within one month regarding the possibility of publication.

How do I become a reseller? Contact the appropriate account executive for the product line you’re interested in.

Petroleum/Electric Power – Barbara McGee, EnergyBookSales@pennwell.com Fire Engineering Books & Videos/Dental – Cindy Huse, FireBookSales@pennwell.com

I'm an instructor. Do you have multiple copy discounts? Yes. For pricing information please contact the appropriate account executive.

Petroleum/Electric Power – Barbara McGee, EnergyBookSales@pennwell.com

Fire Engineering Books & Videos/Dental – Cindy Huse, FireBookSales@pennwell.com

What if I need help with my order? Contact customer service at 800-752-9764 or sales@pennwell.com

What if there’s a problem with my bill? Contact Holly Fournier, sales@pennwell.com

How do I change my mailing address or request to be removed from promotional mailings? So we may better serve you please fax a copy of a mailing label on a current catalog or flyer to us at 877.218.1348 or 918.831.9555.

How do I opt out of email promotions? To opt-out of email promotions send us a request with "Unsubscribe" in the subject line to bookmarketing@pennwell.com

What if I believe my order is tax exempt? All sales are presumed to be subject to tax unless a properly completed exemption certificate has been provided to us. If you believe your order is tax exempt, please fax a copy of your tax exemption certificate to Sales at 877.218.1348 (our toll-free, 24-hour fax).

 
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